UPDATE: 01.02.2021
Dear Customers,
SHOWROOM – Our Showroom is currently closed due to the Lockdown period and we will be looking to re-open in line with Government Guidelines, we are open on a Click and Collect basis and to get in touch about this details are as follows: Telephone: 0121 772 5366 Email: info@capricornblinds.com
Home Visits – We are continuing to carry out measure appointments with our customers following strict Government Guidelines and procedures that we have put in place to keep our customers and Fitters safe. Please click on the link below for further information on these steps taken and to follow – https://bbsa.org.uk/uploads/pages_653_5ff844e659f42.pdf
Online Bookings – We have set up an online COVID SAFE booking option on our website where you can click on to book a measure appointment with us. You can select your preferred day and time and Fitter for the appointment, as well as reading through the COVID SAFE procedure we have put in place. This will need to be carefully read through and confirmed at the point of booking and the measures put in place prior to the measure appointment.
Extra services – We have a Whatsapp service where you can either chat with us or send some photos and info that we Can generate a quotation for you, along with an option of a video call. We are happy to send out fabric links for our suppliers so that you can have a look at the range of fabrics we have on offer as well as being able to order free samples to be sent to your home. Whatsapp Number: 01217725366
We look forward to hearing from you and operating in a safe environment to put your mind at rest when booking a measure appointment or having your Blinds Installed with us.
UPDATE: 01.06.2020
Dear Customers,
Showroom
We are pleased to confirm that our Showroom is now open by appointment only. If you would like to arrange a date and time to come in and speak to our team, view our products and recieve a Quotation, please contact us.
Tel: 0121 772 5366
Email: info@capricornblinds.com
Online: Book an Appointment Online
Hand santiser gel, gloves and face masks are available for use in our Showroom for your appointment.
Home Visits
We have also resumed home measure and installation appointments, with our engineers following the necessary social distancing guidelines, and equipped with the required PPE.
If you placed an order with us prior to lockdown we are currently working through these orders to re-arrnage installation / collection dates. If you have not heard from us, or have any queries regarding your order, please do not hesitate to contact us.
Thank you for your ongoing support at this time. We hope you stay safe and well, and look forward to seeing you in the Showroom soon.
The Capricorn Team
UPDATE: 16.04.2020
Dear Customers,
The Health and Safety of customers and staff is of the highest priority to us all at Capricorn Blinds. Due to this, and in line with government guidance, we will temporarily be closing our Showroom and will not be under-taking domestic home visits.
We have a limited number of staff working from home at this time who are monitoring our emails and assisting in general enquiries placed through our ‘Contact Us’ page.
We are also still assisting in Commerical Enquiries, so please visit our Contract website for details on how to contact us.
Thank you for your ongoing support at this time. We hope you stay safe and well.
The Capricorn Team
UPDATE: 23.03.2020
Dear Customers,
As the Coronavirus crisis develops we are continually monitoring the latest guidance to protect our staff and customers.
As of this morning Monday 23rd March, we’ve taken the following steps.
Our showroom is closed for general walk in customers and there is a notice in the window to this affect.
We will be taking bookings to visit the showroom by appointment only and with strict social distancing measures in place.
These can be made by phone and website and this will ensure we can discuss the social distancing measures we will have in place and ensure staff will be present.
Home Visits
No home visits will be carried out to households where customers are considered to have a higher risk of vuneralbility or if they are self isolating.
Our engineers have been issued with hand sanitizer, disposable gloves and masks to use when visiting customers’ property.
We will be asking all customers to avoid being in the same room during installations and where communication does need to take place, a 2 metre distance should be maintained.
These measures will be kept under constant review so please check back for further updates.
Payments
We will not be accepting cash or cheque payments.
If customers wish to postpone their bookings for installations, then of course we will gladly do so but we would very much hope our customers will help support us in the current situation and pay the balance of the their order whilst we store your manufactured blinds for you. We alternatively would happily deliver them to you only.
We hope everyone is doing their best to stay safe and be sensible in these challenging times. Thanks for all your support, Tom
